PRIVACY POLICY

    Last Updated: 6/25/2025

    1. Introduction

    Welcome to PrimeAutomation.ai (the “Service”), operated byChart Prime Trading, LLC(“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using the Service, you agree to the data practices described in this Policy. If you do not agree, please do not use the Service.

    2. Information We Collect

    1. Personal Information:
      • Contact Details: We may collect your name, email address, and phone number when you create an account or interact with us.
      • Payment Information: If you opt into a paid subscription, payment details may be processed by third-party payment providers (Stripe, Chargebee). We do not store complete payment card information.
    2. Technical and Usage Data:
      • Device/Browser Data: IP addresses, browser type, device IDs, operating system, etc.
      • Log Data: Dates/times of visits, pages viewed, and actions taken in the Service.
      • Cookies and Tracking: Cookies, pixel tags, and analytics tools are used to understand user interactions.
    3. Marketing and Analytics:
      • We may use third-party tools (e.g., HubSpot) to enrich or analyze your data for improved marketing and user engagement.

    3. How We Use Your Information

    We use your personal data to:

    1. Provide the Service: Set up and maintain your account, enable trading automation, and deliver core functionalities.
    2. Analytics and Operations: Monitor and enhance the performance of our Service, troubleshoot technical issues, and analyze user behavior.
    3. Marketing Communications (With Consent): Send promotional emails, newsletters, or SMS messages about updates, new features, or related services. You can unsubscribe at any time.
    4. Legal Compliance: Fulfill legal obligations, respond to legal requests, and enforce our Terms of Service.

    4. Legal Bases for Processing

    For users in regions that require a legal basis for processing (e.g., GDPR), we rely on:

    • Consent: For sending marketing emails or optional data uses.
    • Legitimate Interest: For core operations, analytics, and continuous improvement of the Service.
    • Contract Necessity: When data processing is required to provide subscription services or otherwise fulfill our contractual obligations.

    5. Data Sharing and Transfers

    1. Service Providers:
      • Payment Processing: Stripe, Chargebee, or similar third-party providers handle billing.
      • Infrastructure: AWS for hosting and storing data.
      • Marketing / CRM: HubSpot for customer relationship management and communications.These providers only access your data to perform tasks on our behalf and are contractually obliged not to use it for other purposes.
    2. Affiliated Exchanges: We receive commissions from affiliated exchanges but do not typically share your personal data with them, except where required for account linking or by law.
    3. No Direct Third-Party Marketing Sales: We do not sell or rent your personal information to marketers.
    4. Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred, subject to confidentiality obligations.
    5. Legal Requirements: We may disclose information if required by law or in response to valid legal requests from public authorities.

    6. International Data Transfers

    If we begin processing or receiving data from users in the EU or other regions with stringent data protection laws, we may use Standard Contractual Clauses (SCCs) or other approved mechanisms to lawfully transfer data.

    7. Data Retention

    1. Retention Period: We keep your personal information for as long as your account is active or as needed to provide the Service.
    2. Account Closure: If you close your account, we will delete all associated personal data except your email address, which may be retained for our records or to comply with legal obligations.

    8. Security Measures

    We employ reasonable and appropriate security measures to protect your data, including:

    • Encryption: Data encryption at rest and in transit.
    • Role-Based Access Control: Only authorized personnel can access sensitive information.
    • Firewalls and Network Security: To prevent unauthorized access.
    • Regular Security Audits: To identify and remediate vulnerabilities.
    • AWS Data Center Security: Physical security controls provided by our cloud hosting provider.

    9. Data Breach Notification

    In the event of a data breach that compromises your personal information, we will:

    • Notify you via email immediately after confirming the breach.
    • Take all reasonable steps to minimize harm and comply with applicable legal notification requirements.

    10. Children’s Privacy

    The Service is not intended for minors under 18. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

    11. Your Choices and Rights

    • Opt-Out of Marketing: You can opt out of marketing emails or SMS at any time by clicking the “unsubscribe” link or contacting us.
    • Access and Correction: You may request access to or correction of your personal data by contacting us.
    • Account Deletion: You can delete your account at any time. Upon deletion, we remove all personal data except for your email address (retained for our legitimate interests or legal compliance).

    12. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The “Last Updated” date at the top will indicate the most recent changes. Your continued use of the Service constitutes acceptance of these changes.

    13. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Email: support@primeautomation.ai